Audio Visual (AV) Design Lead

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Technology Solutions

Pay Details:
$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Title: Audio Visual (AV) Design Lead

Location: Toronto, ON

Department: Workplace Technology & Collaboration

Reports To: Senior Manager, AV Technology

Position Summary

The AV Design Lead is a hybrid role combining deep technical expertise in AV systems with agile project leadership. This individual will lead the design and delivery of AV solutions across enterprise environments while also serving as a Scrum Master and technical project lead. The role requires strong analytical skills and the ability to leverage tools like Power BI and Excel to drive data-informed decisions and reporting. This role will support financial planning and forecasting responsibilities for AV hardware lifecycle management, live event support, and advanced Audio-Visual Technology troubleshooting.

Key Responsibilities

• Lead the end-to-end design of AV systems for meeting rooms, collaboration spaces, and specialty environments.

• Design and oversee buildouts of complex video conferencing rooms using Cisco Webex and Microsoft Teams Rooms, ensuring seamless integration with enterprise collaboration platforms.

• Act as Scrum Master for AV-related agile teams, facilitating sprint planning, standups, retrospectives, and backlog grooming.

• Serve as technical project lead for AV deployments, coordinating with IT, facilities, vendors, and business stakeholders.

• Technical lead for new AV hardware assessments, testing and certification efforts

• Collaborate closely with Architects of Record (AORs), enterprise real estate teams, and all internal Products & Technology (P&T) teams to ensure AV designs are aligned with architectural, infrastructure, and workplace strategies.

• Work directly with AV consultants and AV integrators to ensure all designs and implementations adhere to TD AVT standards.

• Provide technical guidance and live event support for high-profile productions such as Town Halls, executive broadcasts, and large-scale webinars.

• Act as an escalation point for AVT Level 2 (L2) and Unified Communications Infrastructure (UCI) Day 2 support, as well as the Build and Release team, serving as an AVT Level 3 (L3) Subject Matter Expert.

• Collaborate with third-party AV integrators to troubleshoot and resolve complex AV issues across the enterprise.

• Validate proposed AV design scopes of work and determine budgets for AV hardware and labor-including both internal and external resources-accounting for green and brown dollar allocations.

• Translate business requirements into scalable AV solutions aligned with enterprise standards and technology roadmaps.

• Develop and review technical documentation including schematics, BOMs, and system diagrams.

• Use Power BI and Excel to track project metrics, generate dashboards, and support executive reporting.

• Forecast, plan, and manage the annual financial budget for currency refresh of end-of-life (EOL) and end-of-support (EOS) video conferencing hardware.

• Collaborate with procurement and finance teams to ensure timely replacement of aging AV infrastructure.

• Ensure AV designs meet security, accessibility, and sustainability standards.

• Support testing, commissioning, and post-deployment optimization of AV systems.

Qualifications

• 7+ years of experience in AV design and integration, with at least 2 years in a Scrum Master or technical project lead role.

• Proven experience designing and delivering complex AV environments using Cisco Webex and Microsoft Teams Rooms technologies.

• Strong knowledge of AV technologies including Crestron, SHURE, QSC, Samsung VXT, YCD, and other digital signage platforms.

• Hands-on experience with SHURE Designer and QSC audio programming for system configuration and tuning.

• Experience with Microsoft Teams Admin Center (TAC), Teams Room Pro Management Portal, Microsoft Azure, Cisco Control Hub, and NEAT Pulse for AV device management, monitoring, and analytics.

• Experience with agile methodologies and tools (e.g., Azure DevOps, Jira).

• Proficiency in Power BI and Excel for data analysis, forecasting, and reporting.

• Familiarity with AV design tools such as AutoCAD, Revit, Bluebeam, or D-Tools.

• Excellent communication and stakeholder engagement skills.

• CTS or CTS-D equivalent certification preferred.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet