Senior IT Build Analyst

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Technology Solutions

Pay Details:
$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Provide broad range of research, installation, maintenance, configuration, administration and/or provisioning of systems/applications. May also be involved in deployment and release management activities.

The ideal candidate will have a strong Redhat Linux system admin / engineering background, who can guide and coordinate the Linux OS builders to deploy Linux OS physical and virtual servers. Good communication will be critical in order to ensure co-operation with various teams in order to ensure delivery of the the Linux OS servers within project timelines.

• Candidate should have sound knowledge of RHEL7/8/9/10, and be familiar with its surrounding hardware and software, such as Cisco UCS center, HP ILO, VMware, cloud, network, SAN, cluster, MW, DB, app, and various infrastructure tools / agents on the Linux servers.
• Capable to troubleshoot various issues during server builds.
• Understanding of Infrastructure Architecture diagram
• Knowledge of various security controls and standards in a large organization
• Able to work cohesively in a team and independently
• Document build related processes which need to be adhered through the complete project lifecycle

CUSTOMER

• Provide specialized technology related build support (e.g. research, installation, configuration, provisioning, administration support of systems, applications) and ensure the service or build support meets or exceeds established standards/service levels, while minimizing operational risk
• Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams
• Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met
• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met
• Deliver effective and defect-free support (application, hardware, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation
• Interact with clients to provide quality service/solutions consistent with objectives and client requirements
• Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations
• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity
• Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area
• Participate in projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment
• May build and deploy base infrastructure components such as servers, operating systems and middleware for all environments
• May be involved in the deployment of applications, either off the shelf or in-house developed, and in the procurement of supported assets
• May maintain base infrastructure components current and defect free and liaise with 3rd party vendor to report problems and receive fixes
• Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business
• Respond to requests for information and assist project teams in evaluating alternate approaches
• May develop a working relationship with 3rd party vendors as required to fulfill support requirements

SHAREHOLDER

• Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required
• May monitor the performance of the environment by using meaningful metrics
• Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization
• Ensure effective change management discipline is used
• Assist in the maintenance of secure computing facilities and technical infrastructure/architecture to support clients and applications as appropriate
• Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required
• Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
• Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
• Make effective use of the cost management processes in place in own unit
• Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
• Keep current with industry and/or business trends
• May perform testing according to test plans, monitor and report on results, and work with others on problem resolution
• As required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelines

EMPLOYEE / TEAM

• Work effectively as a team, supporting other members of the team in resolving critical service issues
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Participate in knowledge transfer within the team and business units
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

• Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others
• Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution
• Leads the support of highly complex and/or comprehensive applications/systems and/or business lines
• Identifies root causes and implements targeted and controlled remediation plans
• May install, configure, upgrade, administer business applications/systems in co-ordination with appropriate stakeholders
• Reviews, participates and implements procedures
• Research of industry standards, best practices and new innovations in technology and make recommendations
• Generally reports to a Manager or Senior Manager

EXPERIENCE & EDUCATION

• 5-7 years relevant experience
• University degree in Computer Science, Computer Information Systems or similar appropriate education and work experience.
• Completion of Linux/Unix training curriculums or certifications of Linux / Unix, with preference to Redhat Linux Administrator I/II, Redhat Linux Network Administration.
• Other IT certifications such as VMware, CISCO UCS, Linux/Unix Performance Tuning, Linux/Unix troubleshooting, OS cluster technology, Network, MW, DB are plus
• At least 5 to 7 years of Linux/Redhat server administration. Understanding Linux OS inside and out
• Deploying Linux OS on Cisco UCS Physical servers, VMWare VM and cloud.
• Cluster technology, prefer to having RHEL PCS Clustering and IBM Spectrum Scale HA clustering.
• Understanding of concept of DRP (Disaster Recovery Plan)
• RHEL satellite and deploying OS using Kick start Profiles.
• Knowledge on encrypted filesystems
• Good experience on DNS, Load Balancing, Network Firewalls.
• Experience on VMware vCenter and VRA technologies.
• Experience on Deploying Virtual Appliance on vCenter.
• Experience on Virtualization, UNIX Systems Administration, troubleshooting and patching & Scripting, Networking, SAN storage management.
• Demonstrated experience with major system upgrade/enhancements for UNIX systems
• Familiar with various databases
• Familiar with web services like WebSphere, Jboss, Tomcat, Apache technologies.
• Experience on shell scripts, Ansible, Github, Salt.
• Experience on AD groups, Unix user management.
• Experience with (SDM) change management, Incident Management, CMDB, resource reporting & project management tools like ServiceNow, etc.
• Experience on validate Infrastructure Diagrams and documents.
• Provides effective technical documentation to clearly communicate procedures and developments to other IT personnel.
• Demonstrates customer service attitude and work ethic.
• Provides senior level administrative support for UNIX/Redhat environment and associated technologies.
• Can successfully implement new technology and business workflow processes.
• Has ability to train, mentor, and evaluate other members of the team.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet