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Summer 2019 Student/Co-op Positions: Business Analyst I - Executive Client Relations (ECR) -TELUS Consumer Solutions and Customer Experience

Reference ID: ROL03775-19

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Summer 2019 Student/Co-op Positions:

Business Analyst I - Executive Client Relations (ECR) - TELUS Consumer Solutions and Customer Experience

TELUS is a great place to work. You can see it in our team members. The diversity of the TELUS team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative internet, voice, data, and wireless products and solutions we offer.

Our team members include people like you, enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding. Join our team and make your future friendly too.

This is your chance to shine!

You will be a part of a customer facing business unit that includes the following broad areas: Marketing, Products & Services, Channels - Sales, Business Sales, Client Services & Operations, and Information Technology (IT) Services. Through this business unit you will gain exposure to a wide range of customer telecommunication products and services.

TELUS is currently looking for the best and brightest university students to join our exciting and rigorous student/co-op program. This is an excellent way for you & TELUS to explore long-term fit for our permanent positions as a new graduates.

Your Summer 2019 Student/Co-op Program is an exciting and rigorous 4 or 8 months program available to both undergraduate and recent graduate students. Several roles are available in various locations nationally, see location/s per job description. Fit will be determined based on a combination of your strengths, personal interest, and also business need.

Location: Vancouver or Burnaby, British Columbia (BC)

Duration: 8 months

Number of Position/s: One (1) Position

Join our team

Here's the impact you'll make and what we'll accomplish together

Our team consists of highly skilled professionals committed to driving continuous learning and growth for the TELUS team. We act on behalf of our Executive Leadership team to resolve executive escalations that may also involve media, lawsuits, and other threats to the TELUS brand. We are the voice of the customer to understand and report on key dissatisfies and to drive improvement to the customer experience while balancing the needs of the business.

Here's how
    •Delegation of escalations •Reporting and analysis •Surveying prime •Collaboration with supporting teams to drive process improvement and change •Gain insight into behind the scene operations and processes


You're the missing piece of the puzzle
    •Ability to adapt quickly and to make appropriate decisions •Strong written and verbal communication skills •Keen eye for detail •Strong client management and service skills •Advanced knowledge of Microsoft (MS) Office and Google G-Suite •Highly motivated and self-sufficient, with the ability to work under pressure

    •Fluency in French

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: February 16, 2019
Closes: April 17, 2019
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Company Info
10,000+ employees

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...