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Service Coordinator

Full Time
11 hours ago

About Us: 

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 400 staff, and are one of the largest technology solutions providers, recognized our ability to deliver and innovate to meet the changing needs of our clients.   


Position Overview:

Microserve is looking for a Service Coordinator for our BC Offices. In this role you will act as a key administrator for Microserve's Audio Visual (AV) services team. The successful candidate will be responsible for the overall coordination of AV services, invoicing service calls, ensuring customer satisfaction and other general administrative duties.  This role can be done anywhere in Western Canada with candidates being available to work BC hours.


Role and Responsibilities

The Service Coordinator assists with coordinating all AV projects and ensures company resources are utilized appropriately. Reporting to the AV Services Manager, this role is responsible for the following.

  • Process and source for all AV part orders and requirements for both internal & external (Microserve and vendors) customers in a timely and efficient manner
  • Assist with maintaining inventory areas; maintain AV parts stocks to proactively improve service levels
  • Assist with orders, shipping and distribution of equipment for scheduled projects
  • Manage part orders, return-to-vendor claims, and warranty claim statuses to avoid financial penalties and improve service levels
  • Manage client financial approvals
  • Offering feedback on part ordering processes; process improvements focused on service levels and improved
  • Co-ordinate field deployment schedules and logistics
  • Deliver timely reports to customers and Microserve management
  • Manage project schedules for multiple concurrent projects
  • Provide quoting on simple labour and installation projects
  • Work with vendors and customers defining project requirements


Qualifications and Education Requirements

  • 1-3 years of experience in a coordinator position
  • Previous experience using and gathering data from an IT service management system
  • Significant experience with MS Office Suite, SharePoint, preferred
  • Knowledge and experience with IT or AV repair processes
  • Knowledge and interest in local AV market and industry is strongly desired
  • Education in project management an asset
  • Previous experience with scheduling and logistics preferred
  • Familiar with field deployment processes
  • Must be able to lift 50+ lbs.
  • Must be able to pass a criminal record check (CPIC)


Corporate responsibility

Employee will understand, meet and live our core values

Will Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven


Information Technology