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Company Confidential

Company Confidential

Remote Front desk

Posted 3 days ago

Job Details

Location

Canada

Salary

dollar sign25 to 45 per hour (plus commission)

Job Description


This exciting opportunity is perfect for a detail-oriented individual who is passionate about ensuring efficient and effective remote encoding operations. As a remote encoding operations supervisor, you will oversee and optimize daily operations for a team of skilled professionals who ensure timely processing of mail and packages. You will liaise with technology and process improvement teams to ensure that our systems are optimized for accuracy and speed, while simultaneously maintaining the security and confidentiality of customer information.



Responsibilities

Oversee a team of remote encoding operations specialists to ensure that all mail and packages are processed in a timely, efficient, and accurate manner.
Collaborate with technology and process improvement teams to identify and implement solutions to optimize remote encoding operations.
Ensure that all customer data and information is safeguarded and kept confidential.
Maintain accurate records and reports of daily operations, including quality control metrics, throughput, and staffing requirements.
Provide training and guidance to new and existing remote encoding operations specialists, ensuring that they have the necessary skills and knowledge to excel in their roles.
Lead regular team meetings to review performance metrics, provide feedback, and identify areas for improvement.
Manage staffing levels to ensure that sufficient resources are available to handle fluctuating mail and package volumes.
Ensure compliance with all federal and state regulations governing mail and package processing and security.
Resolve customer inquiries and complaints regarding remote encoding operations, and work with other teams as needed to resolve issues and improve service levels.
Maintain a positive and collaborative team environment, encouraging open communication and a focus on continuous improvement.


Application closing date is 2024-09-07

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