Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Enterprise Enabling Functions

Pay Details:
$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

General Overview:

TD is a leader in the Canadian credit card market with industry leading digital capabilities. TD consumer and business credit cards are distributed nationally, leveraging our retail distribution network, direct response channels and key co-brand partnerships. The Canadian Card Payments & Loyalty team is responsible for strategy, product development, customer lifecycle management, and financial performance of all Canadian credit card products. To deliver on our strategy, the business embraced the Next Evolution of Work (NEW) to deliver exceptional experiences and payment capabilities to our customers.

NEW empowers colleagues to make decisions faster, work more efficiently to quickly identify and address customer and market trends to deliver innovative solutions at an unprecedented pace. NEW enables us to move with purpose towards common goals, simplify how we work and elevate how we deliver customer value. By joining NEW, you'll have the opportunity to be part of a new way of working while making an impact on the future of banking in ways you've never imagined.

As a member of the Cards & Payments Journey, you'll be responsible for understanding and serving our customers' needs and experiences from end-to-end. You will continuously contribute to building innovative products and services that exceed customers' expectations and improving expense management by delivering features that drive greater productivity, efficiency and simplicity.

Reporting to the AVP, Product Group Owner, Payments & Servicing, the Product Owner I - Mobile Wallets will lead the pod in creating value for the organization through the delivery of customer-focused product increments related to evolving mobile wallet payment capabilities and other payment network requirements . This entails aligning with other Product Owners and senior management to create a product vision, creating, and maintaining a prioritized product backlog, managing delivery blockers, continuously assessing customer feedback. The Product Owner I should always be considering how to maximize value, assessing how the product or the delivery process can be continuously improved, contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration, and engagement.

Additional accountabilities are to:

• Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles and practices.
• Integrates knowledge of the enterprise sub-function's or business line's overarching strategy in developing solutions across multiple functions or operations.
• Interprets internal/external business challenges and the industry environment and recommend course of action and best practices to improve products, processes, or services.
• Leads and integrates cross-function understanding within field of specialty and/or projects with significant resource requirements, risk, and/or complexity.
• Solves or may lead others to solve complex problems; lead efforts or partner with others to develop new solutions.
• Communicates difficult concepts; convert information into compelling business context and advice to influence and gain alignment among increasingly senior stakeholders.
• Works autonomously as a lead and guide others within area of expertise.
• Effectively manages feature delivery within NEW, resource requirements, risk, and/or complexity.
• Communicates difficult concepts; convert information into compelling business context and advice to influence and gain alignment among increasingly senior stakeholders.
• Work autonomously as a lead and guide others within remediation efforts.

Job Requirements:

• Continuously align with senior management on overall strategic vision, prioritization and delivery roadmap, and user story design, development and completion oversight.
• Proactively manage business stakeholders to obtain inputs needed for remediations in a timely manner and actively communicate to business, technology and senior management on remediation features and backlog priorities.
• Facilitate conversations with multiple stakeholders (e.g. vendor management, product management) to obtain feedback for backlog management where competing priorities may exist.
• Participate in Scrum or Kanban events (e.g. stand-ups, retrospectives) to express new ideas for improving product value or delivery efficiency and share with leadership as appropriate
• Proactively engage business process partners to ensure customers or end-users are prepared for Day 2 process changes
• Adhere to enterprise frameworks or methodologies that relate to activities within the Journey
• Understand the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, to make delivery decisions and escalating to senior management as appropriate.
• Proactively raise issues that impede the efficient delivery of customer-focused increments
• Review performance analytics; recommend and champion strategies to enhance the customer or end-user product experience
• Support the preparation of the Quarterly Business Review
• Define the OKRs in partnership with numerous stakeholders across the organization
• Monitor and keep abreast of emerging trends (e.g. mobile wallets, payments, networks), issues, trends and evolving regulatory changes and partner with the senior management to consider impacts or changes to product strategy as needed
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Skills:

• Experience within the payments industry (technical and/or business) and/or experience delivering in scaled agile is preferred
• Proven customer-centric, strategic thinking with a track record of delivering superior business results
• Ability to influence stakeholders at all levels to align on key decisions that have a positive pan-TD and customer impact
• Ability to succeed in an environment where there may be significant ambiguity and ever evolving circumstances
• Proven exceptional relationship management skills (with internal and external partners)
• Excellent verbal, written, presentation and problem-solving skills
• A sound understanding of TDBG to understand who to contact or which business to engage to identify solutions and resolve issues

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet