Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
TD General

Pay Details:
$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The main responsibility of TDAM Investment Operations is to provide a high level of service, support and professionalism to their internal clients, and if applicable, external clients. Ability to work within strict deadlines, strong problem solving skills, initiative, attention to detail and the ability to make a strong contribution to the team are keys to success. Experience in an investment environment and understanding of basic accounting principles.

The Manager is responsible for providing strategic direction, guidance on a broad and diverse range of complex organization activities and/or specialized project support or services. Acts as the reference contact and Subject Matter Expert for the business. The Manager works in a high volume, fast paced environment that is subject to change due to the nature of our business processes.

Accountabilities - Position Specific

• Manager who will support Investment Operations. This position reports to Managing Director, Investment Operations
• Identify and respond to changes in the business environment and establish action plans to address issues and priorities.
• Act as a key liaison for the team to actively engage stakeholders within the Business and broader industry, developing and maintaining strong business partnerships, clarifying business needs and delivering client-centred solutions that enhance the overall end-to-end experience.
• Proactively identify key business opportunities, research and recommend system enhancement/modifications, develop strategies to achieve recommendations and work closely with system support to execute and implement system upgrades/enhancements
• Conduct root cause analysis, evaluate options and provide recommendations; ensure appropriate reporting and escalation of issues occurs based on risk profile
• Protect the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and/or non-standard, high risk transactions/activities as needed
• Provide expertise and coordinate implementation and testing of new processes and systems and ensure these are well documented
• Develop solutions - ensure business requirements, processes and procedures guides are properly documented.
• Continual operational improvements - efficient delivery to business, opportunities for process improvement, automation and centralization
• Apply knowledge of end-to-end processes and other requirements to drive achievement, implement process improvement initiatives and execute on change, supporting adherence, tracking and realizing benefits
• Mitigate risk by coordinating activities with partners in Operations, Technology, Finance, Risk Management, etc.
• Act as a key contributor to strategic initiatives, functional projects/programs and/or internal/external working groups and may sign off on projects of small scale and/or complexity
• Provide leadership, direction, advice and guidance to the team, maintaining high levels of integrity, motivation and morale
• Encourage productivity, innovation, creativity and teamwork.
• Demonstrate leadership profile
• Share knowledge, information, skills and subject matter expertise among the team.
• Contribute to the development of the business. Implement solutions and provide operational support.
• Act as a change leader/champion for Business Services through positive reinforcement of milestones and successes
• Act as escalation point for team as well as other internal groups and partners

Accountabilities - TDAM Business Services Team

• Work efficiently in a multi-tasked environment and ensure deadlines are met.
• Be an effective team play and flexible in adjusting to changing work priorities

• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues
• Encourage good working relationships with other partners and teams
• Promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Facilitate change through positive reinforcement of milestones and successes as well as encouraging open discussion

• Participate fully as a member of the team; contribute to a positive work environment, TD Pulse results/action plan
• Keep others in the immediate team informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
• Support team by continuously developing knowledge in own area

Competencies & Qualifications

• Lead by example and have strong judgement and a proactive approach to problem solving
• Strong communication, change management, effective writing and influencing
• Excellent verbal and written communication and interpersonal skills with the ability to communicate in a transparent and concise manner as well possess critical listening skills
• Highly motivated and enthusiastic individual who demonstrated the ability to work in a high volume, fast paced environment while constantly promoting teamwork
• Highly organized with strong focus on quality of deliverables
• Effective time management skills with the ability to multitask and handle tight deadlines
• Exhibits and encourages a positive and proactive approach toward change, ongoing development
• Must have the ability to change direction quickly and effectively and thrive in a fast paced environment
• Knowledge of products and processes used in the institutional investment industry
• Strong analytical, logical and organizational skills
• Demonstrated leadership skills
• Ability to work independently but possess the ability to work effectively within a group with a team focus
• Ability to deal with individuals at all levels of the organization, along with vendors and consultants
• Exhibits and encourages a positive and proactive approach toward change
• Ability to analyze several parts of a problem, anticipate obstacles and think ahead about next steps.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet