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Customer Service Representative

Full Time
About the Canada Drives Group

Founded in 2010, the Canada Drives Group has spent the last decade simplifying the lending process for millions of Canadians facing all types of financial circumstances. Beginning in the automotive industry and moving across to many different consumer finance products, the Canada Drives Group helps Canadians get access to the financial products they need regardless of financial circumstance.

We are a group of high energy entrepreneurs who operate with a real sense of urgency. We have created some of the best in market products and sales processes allowing millions of Canadians to get access to financing online, via text or over the phone - all from the comfort of their own home! Canada Drives® is a two-time winner of Canada's Best Managed Companies by Deloitte (2019 and 2020) and we are firm believers in developing our own talent and promoting from within. Come and discover your potential at Canada Drives!

NOTE - This is a remote, full-time permanent, work-from-home position and is open to all applicants from across Atlantic Canada Once hired we will provide you with everything you need to do your job .

What You'll Be Doing:

• Reviewing and processing applications

• Answering incoming phone calls and emails/texts from customers, usually discussing how our program works and answering any questions about their application process/customer's current application

• Taking new applications

• Making outbound calls to follow up on applications

• Confirming details on a customer's applications

• Calling customers with expired applications to update their application

• Collecting and entering missing data into application forms

• Identifying customer needs and educating the customer on the type of vehicle best suited for them

• Booking the customers in for a test drive and further consultation with our dealer partners

• Collecting all relevant documents to expedite the pre-approval process

• Compiling information collected from customer and providing it to our dealer partners in preparation for the appointment

• Qualifying customers for pre-approval by verifying employment status and credit status

• Dealing with customer issues and complaints

• Communicating with upper management; and

• Other Additional tasks

What You Should Already Have:

• Excellent verbal and written communication skills (English and/or French)

• Entrepreneurial attitude with an ability to work in a fast-paced environment

• Passion for problem-solving (Maybe a secret lover of puzzles and maps)

• You are a strong listener and customer-focused and can strike up a conversation with all kinds of people

• Ability to work independently but love collaborating within a team

• Comfortable with multi-tasking while maintaining attention to detail

• Lover of data and lists

• Able to build quick rapport with people

• A positive person with a good sense of humour

• Enjoys thinking on their feet and has the ability to excel under pressure

• Previous experience working in a call centre environment or customer-facing role

• Knowledge about cars is an asset, but not required

What we offer:

We are offering you an entry-level job at one of the most exciting and fastest-growing companies in Canada. Many of our managers started in a similar role and wage, they now play key roles and are high earners in a growing company - we are big believers in promoting from within and developing our own talent.

Candidates will be given extensive training by successful managers at the beginning of the job and throughout their employment. (All who have done the job themselves)

Comprehensive Health Benefits.

Starting wage of $16 per hour.
Customer Service and Support