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Community Manager

Full Time
3 days ago
What is the opportunity?

As a senior community leader, you are responsible for overall performance of RBC branches within the community. Your community is made up of 4 branches ( Charlottetown (2 branches), Summerside and Hunter River) of varying sizes and complexity. Your priority is to acquire clients and grow market share amidst intense competition. You will lead your branches and work very closely with RBC partners to create community brand dominance, deliver exceptional client experience, and acquire sustainable growth. You accomplish this through execution of an integrated community plan involving all branches and RBC partners, including Commercial, Financial Planning, Career Sales Force, Private Banking, Group Advantage, and Advice Centre. You are also a key influencer in the community, building RBC presence, expanding COI network and sourcing key business opportunities. Your passion in creating success for our clients, employees, and communities is the cornerstone of yours and RBC's success.

What will you do?

  • Lead direct reports and collaborate with dedicated RBC partners to capture market opportunities and deliver strong business performance
  • Manage one branch directly and other branches in the community indirectly
  • Strategize and execute a community plan leveraging all roles and channels in community
  • Drive acquisition and growth activities within the community, inside and outside the branch, to acquire clients and increase market share in a more complex environment (i.e. intense competition, diverse client segments)
  • Deliver an exceptional client experience where advice and digital capability is the compelling value proposition
  • Be a connector and leader within RBC and the community
  • Continue to build leadership capabilities of direct reports
  • Attract and accelerate development of talent in collaboration with RBC partners
  • Understand and manage strategic, reputational, operational, credit and regulatory compliance risk

  • What do you need to succeed?

  • Minimum 5 years Sales Leadership experience
  • Minimum 10 years Financial Services experience. Exposure to two or more lines of businesses preferred
  • Demonstrated ability in delivering outstanding results through others (i.e. direct reports, indirect reports, and partners)
  • Proven experience in leading a diverse workforce; in sourcing, developing and promoting talent; and in managing low performance
  • Ability to manage remotely and prioritize for impact
  • Demonstrated ability to effectively impact and influence partners
  • Demonstrated agility in capitalizing on emerging trends and proactively defending against competition
  • Leadership experience in community involvement (i.e. directorship, committees)
  • Completed an acceptable mutual fund branch management exam offered by the CSI, or ability to write an exam within 4 months of start date

  • Nice -to-have
  • Public speaking experience or media training

  • What's in it for you?

    This role offers the unique opportunity to continue to build your leadership capability and lead dynamic and diverse team in making a difference in a community and being a leader in the local financial services sector.

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Full-time RBC employee status with unlimited earning potential and full benefits
  • Work with a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options

  • *LI - SH1

    At RBC, the health and wellbeing of our employees and candidates is always our top priority .

    Recruitment Process
    COVID-19 has accelerated change across our workplace, including our hiring practices! As a result, throughout your application process, you may be asked to connect with us virtually, and may not be required to meet in-person. Our recruiters will explain how our video-interview technology will be used throughout the recruitment process, and will be on hand to answer any questions you might have.

    Workplace Flexibility
    You will be given the opportunity to work from home, if you can be fully productive, and role requirements including regulatory obligations can be satisfied. We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

    Health & Safety
    For employees that may be required to work from our premises, we're doing our part to safeguard your health, and taking extra steps to reduce the spread of COVID-19. All RBC premises will allow for required physical distancing requirements, and new routines and resources such as hand sanitizer, antiseptic wipes, masks, or other protective equipment.

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    Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

    City: Charlottetown
    Address: 83 Queen Street
    Work Hours/Week: 37.5
    Work Environment: Branch
    Employment Type: Permanent
    Career Level: People Manager
    Pay Type: Salaried
    Required Travel (%): 51-75
    Exempt/Non-Exempt: N/A
    People Manager: Yes
    Application Deadline: 10/29/2020
    Req ID: 284482
    Platform: Personal & Commercial Banking
    Ad Code(s):
    Sales and Marketing