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Client Support and Success

Details
Full Time
18 days ago
Salary
40,000 per year

Tsunami is a technology company innovating in the field of safety monitoring with our cloud service solution, smartphone apps, phone system, and satellite devices integration. Based out of Vancouver, Tsunami has a small but mighty agile team going through an exciting growth phase as a remote workforce.

Who you are:

You are a dynamic and self-directed person who is excited to work with a team that values innovation, empowerment, empathy, family, and excellence.  You have great ideas and want to make a difference. We want to hear from you! 

You have:

  • A passion for building client relationships and guiding the customer journey.
  • Excellent professional and interpersonal communication and presentation skills both online and in-person whether written or oral. 
  • An outgoing and can-do attitude with the desire to grow yourself and our company.  
  • Ability to problem solve and consider the big picture in building customer success, retention, and growth. 
  • Excellent time management, organization, and ability to multitask.   
  • Proficient computer and software skills including using Windows 10 and Office 365.
  • Professional and conversational proficiency in both English and French. 
  • A clear background check.

Would be a benefit if you have:

  • CRM (Salesforce) experience
  • SaaS experience
  • Experience working with governmental bodies

What you will do:

  • New client onboarding, training, and project coordination.
  • Answering user online chat, our support ticket system, voicemails, and making outgoing calls to clients.
  • New and existing client support, maintenance, growth, and retention throughout the sales process. 
  • CRM and database software system administration.
  • Capturing additional revenue from our existing clients. 

You will work remotely from anywhere in BC with possible travel, reporting to our Regional Sales Manager.  Compensation offered will be an annual salary based on your previous experience, with the possibility of residual commission incentives.

Who we are:

We create innovative, user-centric, quality solutions to solve everyday problems for businesses and individuals across North America and beyond. Tsunami offers a robust wellness program, generous holidays, an extended health and dental package, and education opportunities.  We value inclusion, equity, and diversity. 

This an opportunity for you to create a role for yourself within a forward-thinking and innovative technology company that values long-term career growth as we continue to grow. 

Please send cover letter and resume to hr@tsunamisolutions.ca with subject:

“Client Support and Success"

Category
Customer Service and Support